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What our clients say about us

Customer satisfaction is our ultimate goal with every trip we plan. Read clients’ comments to learn about their experiences. These are direct quotes from letters received by Joyce Schoonenberg Reed and/or Ruby Goldman at Sarai Tours.



Message from Urban Meyer, head coach of the Florida Gators


I want to take this opportunity to thank you again for your wonderful work in helping to make our trip to Israel so very special. As one of our group members said, "It was the trip of a lifetime!" Everything went incredibly smoothly…. 

I would like to know how I can help you. Is there someone I can contact to sing your praises? I'd be happy to do so. … If ever you need to provide a prospective client with a reference, please feel free to use me. I'd be happy to let them know that they could search and search, but they'll NEVER find a better, more knowledgeable and helpful travel agent/ trip planner than you. Words could never express how grateful I am for all of your help. … Please --- don't ever retire until I'm too old to go on trips!!

Best regards,
Marshall Linder, lay leader at Temple Beth El, Charlotte, NC


I needed a little time to decompress before I shared my thoughts and my extreme thanks to each of you.  …  Each time I have gone [to Israel] has been very special, but I think this trip was the best and most memorable one.  This time I saw Israel through the eyes of my students and my family and it was fantastic.  

Shalom,
Yvonne Carson
Daniel J. Gross Catholic High School
Omaha, NB                                                                              


On behalf of my entire family, we wanted to thank you and everyone who was involved in helping to plan and organize our trip.

We had a “first class experience” from the time we arrived at the Ben Gurion Airport and a representative was waiting for us to take us to our hotel in Tel Aviv…,  and each and every place you recommended and all of our accommodations were just outstanding !!!!!! I could never have planned a trip like this on my own. Also, we never had to worry about anything. …

Again, we want to thank all of you from the bottom of our hearts for everything you did for us and for providing the best trip of our lives.

Warm wishes.
Micki Cohen and the whole Cohen/Broz family
Boca Raton, FL


We are back safe and sound and tired.  I could not have asked for better service than I received from you folks.  I will be telling my fellow pastors that if they are wanting to take a group to Israel, IsraelExperts is the company they should use. 

Pastor Gene Balding
Birmingham, AL


We are home and adjusting to "reality."  We had such an amazing journey in Israel, one that will forever be etched in memory for all of us. The kids have been telling all of their friends about the wonderful experiences. My parents haven't stopped smiling! … 

We want to thank you for helping plan a fabulous trip…. 

All our best! Todah Rabah!

Lisa & Robert Grodman & family
Janet & Seymour Wander
Tampa, FL


We are back now in the US and I just wanted to thank you and Ruby for your assistance in putting our trip together. It went off almost without a hitch, and we had just a tremendous experience. It is something neither us nor the kids will ever forget…. 

Itinerary was superb. So many highlights… the whole week was wonderful. …Our visit to Safed was really made special by our visit with Avraham Loewenthal  the kabbalist artist. Thanks to you and to Rabbi Saul for suggesting we do that.

…All in all - the trip was just fantastic. Thank you so much for your assistance. 

Daniel Hyman, Erdenheim, PA


Nikki and I were very pleased with our trip to Israel.  Ze'ev was a first rate guide and all of the the hotel accommodations were excellent. 

The itinerary was well thought out…. Thanks for all of your efforts. 

Regards,
Jess Meyers, Orange County, CA


It was absolutely incredible. We couldn't have asked for any better. The itinerary was perfect and Moshe was the best!!! … 

Thank you so much for everything. We will highly recommend you and Moshe to our friends and family.

Dale and Rick [Richard] Katz, New York State


I have spoken to both Jill and David today, I am so amazed that it all worked out, and Dave's mom Lois is such a doll!!! OK...at this point counting the hours!!! Thank you does not speak enough for all the support, patience, understanding, wisdom, kindness and advice you have shared with me over the last 6 months. I feel so connected to you, it is funny how we have never met!!! Thank you Joyce, you are truly magical and kind!  

Carrie Walinsky, Kol Emet Congregation, Yardley, PA


I just wanted to thank you ladies for your help with our trip. We enjoyed ourselves very much, and got a very good "first taste" of Israel… All our hotel accommodations were excellent but one stands out. It will be hard to find a better hotel than the Metropolitan in Tel Aviv.  

I'm looking forward to working with you folks again. 

Pastor Bachelor
Kingswood United Methodist Church, Clovis, NM


We have returned from our trip to Israel, and I wanted to thank you for organizing a most wonderful and professional stay. Everything and everyone were there as planned, and the whole vacation went off without a hitch….

You run an exact and professional operation and not only will we use you again for our next trip to Israel, but will be recommending you to anyone traveling to the area.

Thank you again for the personal attention and for not having had to go through any hassles with reservations, tours, pick.ups, meals, accommodations, transfers and paperwork...- just enjoy our stay In Israel. 

Toda Raba!
Carlos Meyer Rish, MD and Nayla Bitar, Charlotte NC


[From a letter to Joe Perlov, President of IsraelExperts]

We are so very impressed with your company.  Joyce was delightful and most professional to work with in planning our Israel trip.  Every concern we had was immediately addressed and her recommendations were outstanding. …

As we look back now on our week in Israel, we cannot believe we waited until our late 50’s to visit.  It is our hope in a few years to return.  We will certainly use your services again.  And we will recommend you to our friends and colleagues wishing to visit Israel. 

Barry & Eileen Ogrin, Boca Raton, FL


What an amazing trip, to a wonderful country. I cannot wait to go back.  In fact, had I been to Israel at 16, instead of 46, I might have decided to become an archeologist instead of a psychologist!  

I loved the tour…Thank you so much.

Dr. Dante Spetter, Boston, MA


Thank you for all you did to make our Beth El Congregational Trip an immense success. We appreciated the opportunity to work with you.

Rabbi Judy Schindler
Temple Beth El, Charlotte, NC